Terms & Conditions

Refunds & Cancellations

Refunds

Refunds are not payable if you simply change your mind, however if your circumstances change please contact to discuss the terms of our agreement.

Cancellation

Should your circumstances change and you are unable to attend a session, you must contact Edstart by no later than 30 days prior to the commencement of the session. A cancellation fee may be payable to cover costs incurred in relation to your registration. 

Should you cancel less than 30 days prior to the commencement of the session, no refund will be payable.

Refund Processing

Edstart will refund any fees paid to you as a result of amending your requirements and/or associated requirements, after taking into consideration the relevant cancellation policy, within 7 business days of receiving a refund request. ‍

Any credit card surcharges are non-refundable.

Refunds will only be processed to the credit card or bank account of the individual, organisation or institution from which the payment was received.  

Event Cancellation or Postponement

Should a session be cancelled or postponed due to unforeseen circumstances, Edstart will endeavour to process a full refund within 90 days of such circumstances becoming known.